Tuneasycar

Last update: 2026

1. Purpose

These general terms and conditions define the terms and conditions for booking, vehicle rental (with or without driver) and airport transfer services offered by Tuneasycar in Tunisia.

All bookings imply full and complete acceptance of these terms and conditions.

2. Booking

All bookings can be made:

Online via the website

By email

By WhatsApp

By telephone

The booking becomes final after written confirmation and, where applicable, partial or full payment.

3. Payment terms

Payment can be made:

Online

By bank transfer

In cash upon delivery of the vehicle (subject to conditions)

The exact terms and conditions are specified in the booking confirmation.

4. Refund and cancellation terms

All cancellation requests must be made in writing.

The following conditions apply:

✅ Cancellation made more than 48 hours before the scheduled date and time:
→ Refund of 85% of the total amount paid.

❌ Cancellation made less than 48 hours before the scheduled date:
→ No refund guaranteed.

Administrative and bank charges remain the responsibility of the customer.

Refunds will be made via the same payment method used at the time of booking, within 7 to 14 working days.

5. No-Show Policy

If the customer does not show up at the agreed date and time without prior cancellation:

→ No refund will be made.

6. Specific conditions – Airport transfer
6.1 Mandatory information

For all airport transfer bookings, the customer must provide:

Flight number

Airline

Scheduled arrival time

6.2 Flight delay

When the flight number is correctly communicated:

✔️ The driver will monitor the flight's arrival in real time.
✔️ The driver will wait as long as necessary in the event of a delay.
✔️ No additional fees will be charged for flight-related delays.

⚠️ If the flight number is not provided, Tuneasycar cannot be held responsible for any delays or the driver's absence.

7. Vehicle rental conditions

The driver must:

Be at least 21 years old

Have a valid driving licence

Present an identity card or passport

The vehicle must be returned in its original condition.

Any damage not covered by insurance will be charged to the customer.

8. Insurance

Vehicles are insured in accordance with Tunisian regulations.

Coverage details (excess, damage, liability) are specified when the vehicle is handed over.

9. Liability

Tuneasycar cannot be held liable in the event of:

Delays due to circumstances beyond its control

Force majeure (weather conditions, strikes, unforeseen events)

Incorrect information provided by the customer

10. Force majeure

In the event of exceptional events beyond the control of the parties (natural disasters, civil unrest, government restrictions), contractual obligations may be suspended without compensation.

11. Data protection

Personal information collected is used solely for the purpose of processing bookings and is not passed on to unauthorised third parties.

12. Applicable law

These terms and conditions are governed by Tunisian law.

13. Specific terms and conditions – Tourist excursions
13.1 Booking excursions

Excursions offered by Tuneasycar can be booked:

Online via the website

By email

By telephone or WhatsApp

All bookings become final after written confirmation and, where applicable, payment of a deposit or the full amount.

13.2 Payment

Payment for excursions can be made:

Online

In cash at the time of departure (if agreed in advance)

By bank transfer

The terms and conditions are specified at the time of confirmation.

13.3 Cancellation and refunds – Excursions

The following conditions apply:

✅ Cancellation made more than 48 hours before the scheduled date of the excursion:
→ 85% refund of the amount paid.

❌ Cancellation made less than 48 hours before the scheduled date:
→ No refund guaranteed.

In the event of extreme weather conditions or events beyond Tuneasycar's control, the excursion may be postponed or refunded depending on the circumstances.

13.4 Customer delay or absence

The customer must be present at the agreed time and place.

In the event of a delay of more than 30 minutes without notification:

→ Tuneasycar reserves the right to cancel the excursion without refund.

13.5 Liability

Tuneasycar acts as an organiser or intermediary depending on the nature of the excursion.

The company cannot be held liable for:

Delays due to traffic or weather conditions.

Incidents resulting from failure to comply with safety instructions.

Loss of personal belongings.

Participants must follow the instructions of the guide or driver.

13.6 Special conditions – Desert excursions

For desert excursions (Sahara, oases, 4x4 tours):

Participants must strictly follow the guide's instructions.

Some excursions may require a good level of physical fitness.

Tuneasycar reserves the right to adapt the itinerary for safety reasons.