General Terms and Conditions

Tuneasycar

Last update: 2026

1. Purpose

These general terms and conditions define the terms and conditions for booking, vehicle rental (with or without driver) and airport transfer services offered by Tuneasycar in Tunisia.

All bookings imply full and complete acceptance of these terms and conditions.

2. Booking

All bookings can be made:

• Online via the website
• By email
• By WhatsApp
• By telephone

The booking becomes final after written confirmation and, where applicable, partial or full payment.

3. Payment terms

Payment can be made:

• Online
• By bank transfer
• In cash upon delivery of the vehicle (subject to conditions)

The exact terms and conditions are specified in the booking confirmation.

4. Refund and cancellation terms

All cancellation requests must be made in writing. The following conditions apply:

• ✅ Cancellation made more than 48 hours before the scheduled date and time:
  → Refund of 85% of the total amount paid.
• ❌ Cancellation made less than 48 hours before the scheduled date:
  → No refund guaranteed.

Administrative and bank charges remain the responsibility of the customer. Refunds will be made via the same payment method used at the time of booking, within 7 to 14 working days.

5. No-Show Policy

If the customer does not show up at the agreed date and time without prior cancellation:

→ No refund will be made.

6. Specific conditions – Airport transfer

6.1 Mandatory information

For all airport transfer bookings, the customer must provide: Flight number, Airline, and Scheduled arrival time.

6.2 Flight delay

When the flight number is correctly communicated:

• ✔️ The driver will monitor the flight's arrival in real time.
• ✔️ The driver will wait as long as necessary in the event of a delay.
• ✔️ No additional fees will be charged for flight-related delays.

⚠️ If the flight number is not provided, Tuneasycar cannot be held responsible for any delays or the driver's absence.

7. Vehicle rental conditions (Self-Drive)

The driver must be at least 21 years old, have a valid driving licence, and present an identity card or passport. The vehicle must be returned in its original condition. Any damage not covered by insurance will be charged to the customer.

8. Insurance

Vehicles are insured in accordance with Tunisian regulations. Coverage details (excess, damage, liability) are specified when the vehicle is handed over.

9. Liability

Tuneasycar cannot be held liable in the event of delays due to circumstances beyond its control, force majeure, or incorrect information provided by the customer.

10. Force majeure

In the event of exceptional events beyond the control of the parties, contractual obligations may be suspended without compensation.

11. Data protection

Personal information collected is used solely for the purpose of processing bookings and is not passed on to unauthorised third parties.

12. Applicable law

These terms and conditions are governed by Tunisian law.

13. Specific terms and conditions – Tourist excursions

13.1 Booking and Payment

Excursions become final after written confirmation. Payment can be made online, by bank transfer, or in cash at departure (if agreed in advance).

13.2 Cancellation

• Cancellation +48h before: 85% refund.
• Cancellation -48h before: No refund guaranteed.

14. Specific Conditions – Car Rental with Driver

For any private chauffeur service, the following conditions apply in addition to the general terms:

• Fuel: Fuel costs are the sole responsibility of the client. The vehicle is provided with a specific fuel level and must be returned with the same level, or actual consumption costs will be invoiced at the end of the service.
• Accommodation and Meals: For road trips or circuits requiring an overnight stay outside the driver’s home city, a flat-rate allowance for the driver's accommodation and meals will be charged to the client (or covered directly by the client, subject to prior agreement).
• Driving Time: In order to guarantee the safety of passengers, the driver is required to respect legal rest periods.